FRANKLIN, NH (JUNE, 4, 2018) – Franklin Savings Bank launched a new fraud monitoring service to enable customers to stay on top of suspicious debit card activity simply by using their mobile device. With FSB’s Fraud Alerts, keeping your debit card safe will be as easy as sending a text.
“With our new fraud detection alerts, customers will be notified of suspected fraudulent activity on their debit card through a text message,” said Ron Magoon, President & CEO. “Our fraud alerts enable us to promptly communicate with our cardholders through another communication channel that is easy to use and helps continue our efforts to mitigate fraud as soon as it is suspected to minimize financial loss.”
“If the bank’s fraud detection system notices any suspicious activity occurring on a customer’s debit card, FSB’s Fraud Alerts will send a text message containing details about the suspected transaction to the cardholder. All the customer will need to do is confirm whether or not the transaction is fraud, simply by responding ‘Yes’ or ‘No’ to the fraud alert text. If the transaction is confirmed to be fraudulent, then another text will be sent to the cardholder containing a number to call to follow up with the bank’s fraud detection center.”
Customers with a mobile number on file with FSB will receive a text message the week of June 4th containing instructions on how to verify their enrollment. Customers who are unsure if the bank has their mobile number on file can contact the bank at 1.800.372.4445 or visit a FSB office to confirm their information. For more information on FSB’s new fraud monitoring service, visit www.fsbnh.bank and click on Resource Center, then select Online Education Center to view a video on Two-Way Text Alerts (located under the Personal section).
The rollout of FSB’s Fraud Alerts comes in the wake of another similar fraud prevention tool the bank launched a recently called CardValet. This mobile app enables users to manage their FSB debit card to proactively monitor their account to protect against fraud, as well as control how, when, and where their card is used.