In response to the COVID-19 pandemic, New Hampshire Electric Cooperative (NHEC) is taking the steps necessary to ensure it can continue providing safe and reliable electricity service to its members throughout the crisis. This includes making necessary changes to our operations to limit the potential spread of the virus, while we continue to provide uninterrupted service to our members. NHEC continues to coordinate its COVID-19 response efforts with New Hampshire state officials, and we are closely monitoring this fluid situation.
NHEC’s mission is to provide our members the ability to access affordable, reliable electric service options that support and simplify their lives. To do this we need to protect the health and welfare of our employees, members, and the communities we serve.
Meeting the Financial Challenges
NHEC recognizes that the COVID-19 pandemic is likely to have a significant impact on our economy and cause stress and financial challenges for many of our members. To assist our members who are struggling financially due to this pandemic, NHEC is suspending late payment charges and service disconnections for nonpayment.
Members who are having difficulty paying their bills are encouraged to contact NHEC through our website at NHEC.com or by calling 800 698-2007 to learn about bill assistance programs, special payment arrangements, and community support services that are available.
“We appreciate our members’ understanding and patience, as NHEC responds to this public health crisis, while continuing to provide our communities with the electricity they need,” said Steve Camerino, president and CEO of NHEC. “We encourage all our members to follow public health officials’ guidance on what they can do to protect themselves and their community.”
About New Hampshire Electric Cooperative
NHEC is a member-owned electric distribution cooperative serving 84,000 homes and businesses in 115 New Hampshire communities. Headquartered in Plymouth, NH, our business is to keep, maintain and service our 5,600 miles of energized line in order to provide our members with the best possible service.